Customer Service Japanese Speaker

Position-Customer Service

Work location - Kuala Lumpur

Shift -rotational 24/7

Language- Japanese only , minimum B2 English

Salary - upto RM13,000 basic + monthly KPI + Night shift allowance

Job Summary

1. The Japanese-Speaking Emergency Support Representative plays a critical role in handling urgent and

sensitive situations by providing timely, calm, and effective support to individuals experiencing emergencies or

distress.

• The role requires strong emotional intelligence, rapid decision-making, composure under pressure,

and clear communication in both Japanese and English.

• The successful candidate will support emergency-related interactions, assess urgency, gather accurate

information, provide appropriate guidance, and coordinate effectively with relevant teams or responders.

• This position is ideal for candidates who can remain professional in high-pressure, emotionally

charged, and time-sensitive situations.

Key Responsibilities

1. Respond to emergency and distress situations

• Handle urgent calls, cases, or communications with professionalism, empathy, and urgency.

• Support individuals facing medical, emotional, safety, or crisis-related situations.

• Provide reassurance while maintaining focus on next-step actions and response procedures.

2. Assess urgency and gather critical information

• Quickly obtain key details such as location, nature of incident, immediate risks, and current condition of affected individuals.

• Ask clear and structured questions to assess severity and determine appropriate next actions.

• Ensure all collected information is documented accurately and completely.

3. Provide clear, concise, and supportive communication

• Communicate calmly and effectively during complex or high-stress interactions.

• Adjust communication style to suit distressed individuals while maintaining clarity and control.

• Deliver instructions, updates, and guidance in a way that is easy to understand and act on.

4. Support crisis and incident management

• Coordinate with internal teams, emergency contacts, or relevant service providers as required