Customer Service Manager

Job Requirement

• Bachelor Degree in Business Administrator and / or Supply Chain
• Min 5 years experience of working in the electrical and electronic manufacturing industry
• Excellent verbal and written communication skill
• Demonstrated ability to solve complex problems with scalable and repeatable results
• Knowledge, experience and practical use of Microsoft Excel and SAP
• Advance Microsoft Excel Skills - Pivot Tabel, Data Lookup / Indexing as added advantages
• Experience in chairing meetings with attendees either from different countries or different level of the organizations including executive level

Job Responsibilities

• Day to day customer order management
• Works with various team member from the manufacturing center to resolve all the complex/escalation issues related to the customer orders to ensure on time delivery of orders to support customer and meeting the company revenue
• Lead and establish KPIs with CSR Team to ensure delivery meet customer requirements
• Focal point for customer related escalations or operational issues
• Represent business unit team as the interface to work with internal and external team to ensure requirement are meet
• Proactive monitoring and reporting to the business unit on customer revenue performance and strive to meet the sales revenue goals.
• Continuously working on process improvement related to order management, inventory control & customer satisfaction strategies.