Customer Service (Mandarin)

Key Responsibilities

Manage customer call center operations, handling enquiries and requests from customers, salespersons, dealers, and suppliers related to Finance, Insurance, and Leasing businesses.

Provide high-quality service and operational processes to meet customers expectations and improve CSI results.

Respond to customer requirements via phone calls, online text, email, and ticketing system.

Handle operations such as early termination quotations, outbound calls for mature contracts, payment checking, and workflow management.

Communicate customer needs internally and externally, including handling complaints professionally.

Manage enquiries related to contract modifications, overpayment refunds, leasing car maintenance & insurance.

Support cross-functional tasks related to contract administration (activation, modification, termination).

Perform any other ad-hoc tasks as assigned.

Requirements

Bachelor's degree in business or related field.

Minimum 3 years of experience in customer service center and operations in finance/banking industry.

Proficient in MS Office (Word & Excel).

Strong command of English; fluent in Mandarin and Traditional Chinese/Taiwanese (including local dialects).

Knowledge of Finance and Leasing Contract Management ERP systems.

Understanding of hire purchase terms, processes, and legal documentation.

Basic knowledge of auto finance and leasing operations.

Excellent communication, problem-solving, and multitasking skills.

Customer-centric mindset with ability to handle complaints professionally.

Adaptable, detail-oriented, and able to work under pressure.