Role: Customer Service- Interpreter (Mandarin / Cantonese & English)
Work Type: Fully Remote (WFH)Start Date: 3rd September & 17th September 2025
What We Offer:Basic Salary: RM 4,700- 5200
Internet Allowance: RM 100
Language Allowance: RM 200
KPI Incentive: RM 500
Complete Desktop Setup (CPU + 2 Monitors + Keyboard + Backdrop provided)Working Hours (Shift Basis): Start: Between 8:00 PM 10:00 PMand End: Between 5:00 AM 7:00 AM
- SPM or any secondary school education qualification is acceptable with at least 6 months of Customer Service experience.
- Able to read, write, and speak fluently and spontaneously in Mandarin or Cantonese and English.
- IT's WFH opportunity, anyone having good internet facility along with proper space can apply
Responsibilities:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
