Description
We are seeking enthusiastic and motivated individuals for the Customer Service position in our Cyberjaya location. This entry-level role is ideal for freshers looking to kick-start their careers in customer service. As a Customer Service Representative, you will be the first point of contact for our Mandarin-speaking clients, ensuring they receive top-notch support and assistance.
Responsibilities
- Provide exceptional customer service and support to clients in Mandarin.
- Handle inquiries, complaints, and requests via phone, email, and chat.
- Resolve customer issues efficiently and effectively while maintaining high customer satisfaction.
- Document customer interactions and maintain accurate records in the system.
- Collaborate with other team members to improve processes and customer experience.
- Assist in the training and onboarding of new team members.
Skills and Qualifications
- Fluent in Mandarin (spoken and written); proficiency in English is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with customer service software and tools is an advantage.
- High school diploma or equivalent; further education in relevant fields is preferred.
NEEDED IMMEDIATE JOINERS
for More information
+603-40650692
[Confidential Information]
