Responsibilities:
- Provide accurate, meaning-for-meaning consecutive interpretation over the phone. Interpret in various sectors including medical, insurance, finance, emergency line, etc.
- Manage tone, pace, and professionalism during live calls.
- Follow all interpreter protocols, company policies, confidentiality rules, and industry ethics. Maintain neutrality at all times and avoid personal opinions or additions.
- Build and maintain strong terminology knowledge relevant to OPI use cases.
- Attend required training, QA reviews, and coaching sessions.
- Demonstrate reliable attendance, accurate adherence to shift schedules, and timely completion of tasks.
- Follow feedback and improve based on coaching or quality evaluations.
Knowledge, Skills, and Abilities:
- Fluency in Mandarin/Cantonese and English (B2+/C1).
- Excellent listening skills and ability to interpret accurately.
- Strong understanding of cultural nuances and linguistic differences.
- Ability to adapt to multiple call types and rapidly changing scenarios.
- Calm, professional demeanor during emotionally intense or emergency calls.
- High accuracy, attention to detail, and consistency in interpretation.
- Ability to work independently and make sound decisions following established protocols.
