Description
We are seeking a dedicated Customer Service Representative fluent in Mandarin to join our team in Southeast Asia. This role is crucial in providing exceptional support to our Mandarin-speaking customers, ensuring their needs are met and their inquiries are addressed promptly.
Responsibilities
- Assist customers in Mandarin with inquiries, complaints, and requests via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Resolve customer issues in a timely and efficient manner while maintaining a high level of customer satisfaction.
- Document customer interactions and maintain updated records in the system.
- Collaborate with other departments to address customer needs and improve service delivery.
Skills and Qualifications
- Fluent in Mandarin (spoken and written) is a must; proficiency in English is a plus.
- Strong communication and interpersonal skills to interact effectively with customers.
- Problem-solving skills and ability to handle difficult situations with composure.
- Basic knowledge of customer service principles and practices.
- Familiarity with CRM software and customer support tools is an advantage.
- Ability to work in a team-oriented environment and adapt to changing priorities.
