Customer Service- Mandarin Speaking (Open for SPM or Fresh Graduates)

Requirement: Strong written and verbal communication skills in Mandarin

🔹 Intake Date: 2 September 2025

🔹 Headcount Required: 10

🔹 Basic Salary: RM3,000 – RM3,300

🔹 KPI Allowance: Up to RM500

🔹 Working Days: Monday to Sunday (2 off days per week)

🔹 Working Hours: 9:00 AM – 6:00 PM

CUSTOMER SERVICE (MANDARIN SPEAKER)

Requirements:

• Minimum education: SPM

• Fresh graduates with a Diploma or Degree are encouraged to apply

as training will be provided.

• 6 months to 1 year of experience in customer service or contact

center (preferred).

• Ability to work well with and support the customer service team.

• Strong communication and writing skills in Mandarin.

• Willing to interact with customers from different cultures and

backgrounds.

• Comfortable working independently.

• Able to assist both local and international customers.

• Ability to perform well in a fast-paced environment.

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.

• Assess customers needs and recommend suitable products and services.

• Build a friendly and helpful relationship with customers.

• Respond to customer queries in a timely and accurate manner.

• Update our internal database with feedback and details of customer interactions.

• Gather customer feedback and share it with teammates or team leaders.

• Work well with the customer service team.

• Stay up-to-date with products and services available to customers.