Customer Service - Mandarin (SPM/Fresher can apply)

Role: Customer Service- Mandarin Speaker

Location: Ara Damansara, Kuala Lumpur

Shift : Rotational Shift

Working days : 5 working days in a week

Salary:Basic RM 3,100 + RM 600 (Allowance with min 120 production hours) + night shift up to RM400 + KPI Allowance RM500

Annual Leave - 12 Days

Medical Leave - 14 Days

Additional leave details will be provided during the onboarding process

Responsibilities:

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments,

feedbacks and other raising issue related to the company's products.

• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Requirements:

• Candidate must possess at least a SPM.
• Required language(s): English (able to converse in Mandarin will be an added advantage).
• Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

• Fresh graduates who are interested to start their career in a call center are also encouraged

to apply Full Training Provided

• Applicant must be willing to work on rotational shifts and off day
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Applicant must be willing to work in Ara Damansara, Selangor

Benefit:

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader

>Senior Team Leader > Assistant Manager > Manager > Senior Manager

• IJP Internal job program. Opportunity to transfer to the candidate's favourite departments

(Eg. Finance, Human Resource and etc.), to accept different challenges within the company

after 1 year.