Customer service of Senior executive

This role focuses on order processing and delivery coordination for semiconductor and electronic components. You will act as the key interface between customers, suppliers, and internal teams to ensure smooth end-to-end order fulfilment. You will manage around 10 customer accounts, handling PO verification, SAP order entry, delivery coordination, and shipment scheduling. You will also liaise with suppliers and logistics to ensure on-time delivery. Additional responsibilities include invoice and shipping document preparation, price master updates, backlog and inventory tracking, demand forecasting support, and AR/payment follow-up.

The role requires close coordination across departments to ensure efficient operations from order to delivery. Japanese is mainly used for communication with Japan HQ and Japanese customers .

1. Customer Communication & Coordination

Act as the main contact point between customers, factories, sales teams, and suppliers

Handle customer inquiries regarding products lead time, and order status

2. Order Management

Receive and review Purchase Orders (PO) for part number, specification, price, and quantity accuracy

Create and manage Sales Orders in SAP systems

Monitor order status from order entry to shipment

3. Delivery & Schedule Control

Coordinate with Supplier directly to ensure on-time delivery, pull-in, push-out requests

Support customers delivery requirements, inform delays, pull-in, or push-out status

Coordinate logistics and shipping documents (Invoice, Packing List, etc.)

4. Pricing & Documentation

Create and maintain price master for each customer

Support customer-required documents such as survey and compliance documents

5. Sales Support

Support Sales teams in forecast management, volume tracking, and new project follow-up

Coordinate prototype, sample, trial, and mass production activities

Support customer relationship management and long-term cooperation

6. Internal Communication & Reporting

Prepare reports such as AR, backlog, and delivery status

Ensure smooth cross-functional communication (Sales, Factory, Logistics)

7. Payment Handling/AR

Check the payments detail with customers once a month

Check debit note/ credit note within 3 days after communication

Ensure no overdue payment issue

MUST TO HAVE:

-At least 3 years of Experience in sales support within a trading company, particularly in electronic components and international trade operations (import/export).