Customer Service Officer (Banking)

Key Responsibilities:

• Outbound Sales: Conduct outbound telemarketing calls to promote a comprehensive suite of banking products and services (deposits, financing, wealth management, etc.).

• Consultative Selling: Understand customer needs, conduct financial profiling, and recommend tailored banking solutions.

• Target Achievement: Consistently meet and exceed KPIs and monthly sales performance metrics.

• Relationship & Pipeline Management: Nurture client relationships to generate referrals and repeat business while accurately updating sales activities in the CRM system.

• Customer Excellence: Handle customer objections, inquiries, and complaints professionally, collaborating with Quality Assurance and sales admin teams to ensure a seamless client experience.

Qualifications:

• Minimum High School diploma or equivalent.

• experienced in telesales, outbound contact centres, or similar target-driven sales roles.

• Exceptional verbal communication, persuasion, and negotiation skills.

• Highly resilient with the ability to handle rejection gracefully in a busy environment.

• A ambitious who works well independently and as part of a cooperative team.