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Requirements
3+ years in high-complexity CS environments (fintech, payments, banking, compliance)
Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs
Strong background in email-based support, not just calls/chats
Experience with Zendesk
Exceptional written communication (grammar, structure, tone alignment, issue articulation)
Strong analytical and critical thinkingcan investigate, isolate root causes, and propose solutions
Able to work independently with minimal hand-holding; fast learner with strong process discipline
Able to work during weekends
Ability to manage high ticket volume while maintaining accuracy
Understands or can quickly learn core fintech concepts
Strong reading comprehension of long SOPs and ability to follow them precisely
RIDIK, a subsidiary of CLPS Inc, is part of a global leading information technology consulting and solutions service provider focusing on the banking, insurance, and financial service sectors.
As a wholly-owned subsidiary of CLPS Incorporation (Nasdaq: CLPS), we leverage global resources to deliver innovative, tailored solutions across Asia Pacific, North America, and the Middle East.
We have more than 3000 employees working across 8 countries and 8 development centres. Our development centres have been certified with ISO 9001, 27001, and CMMi L5. For more information: please visit: https://www.clpsglobal.com/.
Job ID: 140331903
