Customer Service Officer

Company Description CIMB Group is a leading ASEAN-focused bank and one of the region's foremost corporate advisors, recognized globally for its strength in Islamic finance. Headquartered in Kuala Lumpur, Malaysia, the Group offers a broad range of consumer, commercial, investment, Islamic banking, and asset management products and services. As the fifth largest banking group by assets in ASEAN, CIMB serves over 18 million customers across the region. With around 33,000 employees, the Group emphasizes customer-centric solutions, innovation, and sustainable growth, offering opportunities for professional development in a dynamic financial services environment.

Role Description The Customer Service Officer is a full-time, on-site role based at CIMB BANK BERHAD in Sarikei. The role involves providing front-line customer support, handling inquiries about banking products and services, and resolving issues promptly and professionally. Daily responsibilities include managing customer transactions, assisting with account-related requests, guiding customers on digital banking channels, and ensuring accurate documentation and compliance with bank policies. The Customer Service Officer also contributes to a positive branch experience by maintaining service quality standards, identifying opportunities to improve customer satisfaction, and supporting branch sales initiatives through effective communication and service.

Qualifications

• Strong customer-facing skills, including Customer Service, Customer Support, Customer Experience, and a focus on Customer Satisfaction.
• Excellent Interpersonal Skills and clear communication abilities, both verbal and written.
• Attention to detail, accuracy in handling transactions, and adherence to bank procedures and regulatory requirements.
• Ability to work in a fast-paced branch environment, manage multiple tasks, and maintain professionalism under pressure.
• Basic proficiency in banking systems and digital tools; willingness to learn new platforms and processes.
• Diploma or bachelor's degree in Business, Finance, or a related field is preferred; relevant customer service experience in financial services is an advantage.
• Commitment to ethical conduct, confidentiality, and a high standard of integrity in dealing with customers and financial information.