Customer Service Officer

Description

We are seeking a dedicated and experienced Customer Service Officer to join our team in Kuala Lumpur, Malaysia. The ideal candidate will have a passion for helping customers and a proven track record in delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues with a focus on customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to improve customer service processes.
• Assist in the development of customer service policies and procedures.

Skills and Qualifications

• 2-5 years of experience in customer service or a related field.
• Proficient in using customer service software and tools.
• Strong verbal and written communication skills in English.
• Excellent problem-solving abilities and conflict resolution skills.
• Ability to work independently and as part of a team.
• Familiarity with Zendesk, Slack or CRM systems and practices.
• Strong organizational skills and attention to detail.
• Willing to work on 6 days a week.
• Amenable to work on shifting schedule
• Mandarin speaker is a plus