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Job Purpose
Support daily branch operations, ensure compliance with policies and regulations, deliver quality customer service, and contribute to branch sales through referrals and cross‑selling.
Key Responsibilities
- Financial
- Support referrals and cross‑selling for deposits, investments, bancassurance/banca takaful, and wealth products.
- Prevent operational fraud and losses.
- Monitor and control branch operating expenses.
- Achieve assigned transactional and lead‑generation fee income targets.
- Operations & Compliance
- Handle account opening, customer enquiries, and customer information updates in line with procedures.
- Comply with all regulatory requirements (FSA/IFSA, PDPA, FEA, FATCA, AMLA, CDD/ECDD).
- Act as main custodian for the vault, ATM, and cash machines, including daily balancing and reconciliation.
- Monitor ATM operations, cash levels, discrepancies, and security items.
- Review and validate daily vouchers, error corrections, GL entries, and critical reports.
- Process In-Cheques/OCS cheques according to guidelines.
- Maintain branch assets, equipment, and physical environment.
- Ensure backup power supply and security systems are functional.
- Submit all required reports accurately and on time, including loss data, KRI, and RCSA.
- Report suspicious transactions and operational lapses within deadlines.
- Security & Asset Management
- Monitor CCTV, DVR, alarm systems, and security personnel.
- Verify vendor access to branch premises.
- Maintain orderly and secure storage of documents and stationery.
- Conduct semi-annual physical checks on fixed assets and recommend disposals when necessary.
- Manage archival processes according to retention requirements.
- Customer Service
- Deliver efficient and accurate service within SLA.
- Resolve customer complaints promptly.
- Manage Safe Deposit Box operations.
- Ensure CIF data accuracy.
- Process requests such as cheque book issuance, CASA maintenance, audit confirmations, and other service-related tasks.
- People & Branch Support
- Assist with staff scheduling, attendance, and branch meetings.
- Support staff training, coaching, and performance development.
- Promote teamwork and uphold the Bank's service culture.
- Participate in CSR activities.
- Additional Duties
- Perform relief duties for ABM/BM when required.
- Manage the vault and self-service machines as main holder.
- Undertake ad-hoc tasks and branch initiatives.
- Attend relevant training to support compliance, service quality, and professional development.
