Customer Service Officer

• Verify customer goods return data in the Goods Return Management System.
• Arrange for Requisition of Goods Replacement for Marketing department.
• Coordinate Goods Repair with Marketing and Purchasing departments for spare parts.
• Follow-up on pending Credit Notes (CN) with Marketing and Accounting departments.
• Prepare customer goods return claim report for QC to submit for warranty claim.
• Arrange for sticker printing and keep stock of Finished Goods (FG) after CN is processed.
• Submit scrap form for FG that is no longer under warranty or cannot be claimed from supplier.
• Coordinate spare parts with QC/ Purchasing departments.
• Follow-up, update, and monitor CSD spare parts stock list.
• Assist with quarterly stock count report.
• Prepare 8D reports for defective LED lanterns at TNB installation site.
• Monitor CSD stock consumption using the AX system.

Job Requirements:

• Minimum Diploma or higher in any related field.
• 1 – 2 years of experience in customer service is preferred.
• Fresh graduates are encouraged to apply.
• Is knowledgeable in Microsoft Office applications.