Customer Service Operations Associate (Mandarin Speaking)

About the Job

Operating in Singapore, Australia, Taiwan, Malaysia, Morocco and other major cities in Southeast Asia, Hytech is a one of the leading global management consultancy firms specializing in digital transformation for businesses in the Fintech industry. We are a technology expert with decades of proven presence in helping businesses to fast track growth, design business strategies and tackle challenges through data-driven solutions.

We are seeking for Associate and Senior Associate customer service & operation professionals with great people skills and clear communication skills. This role is ideal for someone with experience in handling Mandarin-speaking stakeholders and customers.

Key Responsibilities:

• Review customer data and process account openings accurately and efficiently.
• Verify documents submitted by clients in line with regional compliance standards.
• Handle customer inquiries and provide real-time support via email and live chat.
• Process withdrawals and support day-to-day account servicing.
• Collaborate with internal departments to resolve customer-related issues.
• Collect and compile operational data for reporting purposes.
• Support ad-hoc tasks as needed to ensure team success.

Basic Requirements:

• Minimum qualification: SPM / Diploma / Degree in Business, Finance, or a related field.
• Proficient in English &Mandarin.
• At least 2 years of working experience in customer service operations or call center operations experience.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
• Positive, proactive attitude with strong communication and interpersonal skills.
• Willing to work on rotating shifts, including weekends when required.

Benefits:

• Annual Bonus
• Team bonding activities
• Transport allowance
• Shift allowance
• Fast career progression