Receive and process customer orders via phone, email, WhatsApp, or the sales team, ensuring accurate system entry to support timely delivery.
Serve as the primary point of contact for customer inquiries and complaints, handling escalations to relevant departments when necessary.
Collaborate closely with the sales team, warehouse, and customers to manage routine operations, order rejections, and returns.
Oversee stock replenishment through billing to fulfill distributor purchase orders.
Log, track, and monitor customer complaints in the complaint management system to ensure timely resolution.
Ensure compliance with Company SOPs and Good Distribution Practice for Medical Devices (GDPMD), while supporting ad-hoc tasks as needed.
Up to 6.5k MYR
Requirements
Minimum 6 years of experience in customer service, including team leadership or supervisory roles, preferably within healthcare, medical devices, or other regulated industries.
Proven experience in order processing, complaint handling, and customer inquiry management, with the ability to lead, coach, and develop a customer service team.
Strong stakeholder management skills with the ability to collaborate effectively across Sales, Warehouse, and cross-functional teams.
Excellent communication, problem-solving, and conflict resolution skills, with a keen eye for detail and the ability to perform under pressure and meet tight deadlines.
Familiarity with SOPs and compliance requirements, with knowledge of Good Distribution Practice for Medical Devices (GDPMD) considered an advantage.
