Customer Service (Payment Services)

Outstanding graduates and current undergraduate and graduate students are welcome to apply for this position.

Key Responsibilities

1. Responsible for the daily operation of the financial business system, ensuring the stable operation of the business and optimizing operational processes to improve efficiency;
2. Respond to and handle customer inquiries and issues promptly, providing professional and efficient customer service, and maintaining good customer relations;
3. Monitor daily business data, perform data statistics, organization, and analysis, and regularly submit operational reports;
4. Assist the team in completing business support work, including but not to system testing, external communication, etc.;
5. Cooperate with the team to complete temporary tasks during peak periods or when needed by the project (may involve occasional overtime.

Requirements

1. Associate degree or above, with a major in finance, economics, marketing, business management, etc. preferred;
2. More than 1 of operational or customer service experience, with a background in the financial industry is a plus, outstanding fresh graduates are also welcome;
3. Strong logical thinking and problem-solving ability capable of independently handling urgent matters;
4. Excellent communication skills and service consciousness, able to coordinate internal and external demands efficiently;
5. Proficient in Microsoft Office (Word, Excel PPT), with basic Photoshop skills preferred;
6. Able to process and analyze data, and use Excel or related tools for data statistics and visual presentation;
7. Preferably Chinese candidates for this position.
8. Good English and listening, speaking, reading, and writing skills (need to handle bilingual business communication and documents); Proficiency in Mandarin is a MUST;
9. Adapt to a fast-paced work environment, and be able to flex respond to temporary task arrangements.

Benefits

As part of Silver Express Creation MY Limited, you will enjoy the following employee benefits:

1. EPF (Employees Provident Fund)
2. SOCSO (Social Security Organization)
3. EIS (Employment Insurance System)
4. PCB (Monthly Tax Deduction)
5. Paid Annual Leave
6. Year-End Bonus / Performance Incentives
7. Opportunities for career growth and advancement
8. A collaborative and inclusive work environment
9. Focus on employee well-being and work-life balance