Role: Customer Service Representative (4-Month Contract)
Location: Subang Jaya
Key Responsibilities: To maintain seamless customer service operations and brand reputation across all communication platforms.
- Omnichannel Inquiry Management: Act as the primary point of contact for all inbound communication, including answering hotline/landline calls and responding to customer emails regarding inquiries, requests, and complaints.
- Social Media Community Management: Monitor and engage with the community across Facebook, Instagram, TikTok, and YouTube. This includes responding to direct messages, comments, and reposts in a timely and brand-consistent manner.
- Quality Control Liaison: Identify, document, and escalate product-related complaints to the Quality Control (QC) team, ensuring a closed-loop resolution for the customer.
- Contest & Campaign Execution: Manage the end-to-end process for brand contests, including announcing winners, verifying identities, and coordinating prize fulfillment.
- Cross-Functional Support: Provide dedicated administrative support to the e-commerce and external agency teams to ensure customer inquiries related to online sales and marketing campaigns are addressed immediately.
Requirements:
- At least 1 year of experience in Customer Service, with a preference for candidates familiar with social media community management
