Role Description This is a full-time, on-site Customer Service Representative role based in Johor Baharu. The Customer Service Representative will handle incoming customer inquiries via phone, email, and other channels, resolving issues promptly and accurately
Responsibilities include providing product and service information, recording and tracking interactions in internal systems, and following up to ensure customer needs are fully met. The role involves maintaining high standards of professionalism, contributing to continuous improvement of customer service processes, and collaborating with team members and supervisors to enhance overall customer experience.
Qualifications
- Ability to perform in Customer Service Representative roles, including front-line interaction and case handling.
- Strong Customer Support skills for managing inquiries, troubleshooting issues, and providing timely resolutions.
- Focus on Customer Satisfaction through attentive listening, empathy, and proactive problem-solving.
- Experience in delivering consistent, high-quality Customer Service and building positive customer relationships.
- Understanding of Customer Experience principles and commitment to creating outstanding service journeys.
- Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
- Comfort working in an on-site, fast-paced environment with the ability to multitask and prioritize effectively.
- Basic proficiency in computer systems and CRM or call center software; training will be provided as needed.
- Prior experience in customer service, call centers, or related fields is preferred but not strictly required.
- Ability to work collaboratively in a diverse team and demonstrate reliability, integrity, and a customer-first mindset.
