Position : Customer Service
Location : Malaysia
24*7 / Rotational Shifts
What You'll Be Doing
- Manage inbound and outbound customer interactions across various communication channels.
Job Description
Key Responsibilities & Role Scope
- Handle pre-online booking enquiries, post-online booking enquiries, and general enquiries
- Provide escalation support and manage booking amendments/cancellations
- Manage flight reservation, ticketing, services, and refunds
- Handle fully inbound calls, email communication with internal departments, and occasional outbound calls
- Ensure accurate information delivery and exceed customer service expectations
- Maintain good communication and cooperation with relevant departments
- Work in a team to achieve required KPI and SLA targets
- Rotational night shift only (20 hours x 7 days operation)
- Support Region: USA, Europe, UK, Ireland
- Minimum 50 calls per day
- Deliver professional, accurate, and high-quality service while ensuring an exceptional customer experience.
- Build and maintain strong working relationships with internal and external stakeholders.
- Perform data entry tasks with a high degree of accuracy and efficiency.
- Consistently meet individual and departmental performance targets.
- Undertake any additional tasks or responsibilities as assigned by company leadership
What We're Looking For
- Minimum qualification: SPM or higher.
- Strong command of English (written and spoken) - B2 Level and Above.
- Excellent multitasking and problem-solving skills.
- Customer-focused mindset with a positive and service-oriented attitude.
- Able to adapt to changing priorities and handle situations with empathy, integrity, and professionalism.
- Willing to work on a 24-hour rotational shift, including weekends and public holidays.
- At least 1 year of customer service or airline-related contact centre experience is an added advantage.
- Fresh graduates are encouraged to apply.
What We Offer
- Permanent employment with clear career development opportunities.
- Comprehensive paid training program for all new employees.
- Attractive KPI-based incentive scheme.
- Exclusive corporate discounts and employee deals.
- Generous annual leave entitlement.
- EPF and SOCSO contributions provided.
- Medical, health, and life insurance coverage.
- Dental and optical claim allowances.
- Convenient workplace access via an integrated link bridge connected to LRT/KTM Subang Jaya.
Regards
Varsha Batra
[Confidential Information]
M.+91- 8527123018(whatsapp)
