About the role
We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team at BizLink Technology (S.E.A) Sdn. Bhd. in Perai, Penang. As a full-time Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional support and contributing to the overall success of our organisation.
What you'll be doing
- Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner
- Assist customers with product information, order processing, and problem resolution
- Provide detailed and accurate information to customers, addressing their needs and concerns
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Maintain detailed records of customer interactions and follow-up actions
- Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency
What we're looking for
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues
- Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software
- Experience in a customer service or client-facing role, preferably in the administration and office support industry
- Ability to work in a fast-paced environment and multitask effectively
- A collaborative mindset and a genuine passion for providing exceptional customer service
