Customer Service Representative

Company Description

Cake Together is an online cake delivery marketplace that delivers locally-made birthday cakes straight to customers doorsteps within four hours. Our talented bakers create unique and delicious cakes that bring people joy on their special occasions. We are located in Subang Jaya, Malaysia.

Role Description

This is a full-time, on-site role for a Customer Service Representative. The role requires the candidate to provide excellent customer service to our customers. The Customer Service Representative will be responsible for handling customer inquiries and complaints, processing orders and returns, and managing customer satisfaction and experience. The role also involves coordination between customers and our bakers.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Service skills
• Customer Experience skills
• Ability to communicate effectively with customers and team members
• Excellent problem-solving and conflict resolution skills
• Ability to multitask and manage time effectively
• Experience in customer service or related field preferred

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Daily Reporting