Link Healthcare, a Clinigen company, is a growing pharmaceutical services company, with one clear aim: to ensure innovative medicines reach patients all over the globe.
Are you looking for the next step in your career We&aposre searching for a Customer Service Representative to join our regional operations team to provide high quality service to our customers across the Asia Pacific region. You&aposll play an integral part of delivering our ambition: a world where medicine is global by design.
Requirements
On a day to day to day basis, this role will see you:
- Respond to customer telephone/email enquiries regarding orders, service needs, product complaints, customer accounts, deliveries and back orders or direct enquiry to the appropriate person
- Process orders in a timely manner
- Support sourcing and procurement activities for requests
- Assist with stock for our orders and pick/pack orders as required
- Liaise with freight forwarders for updates on in- and out- bound stock
- Maintain temperature monitoring for our warehouse
To be successful for this position, you&aposll need:
- Excellent written and verbal English communication skills
- Completion of secondary education, diploma or tertiary qualifications preferred
- Demonstrated experience in a professional customer service environment
- Strong attention to detail
- Excellent time management ability
- Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous
- Motivated and adaptable, with a proactive approach to problem solving
- Excellent team player, with a positive approach to work
- Willing and able to work from our offices at least 3 days per week in 40150
- Experience in pharmaceutical or healthcare setting advantageous.
Benefits
In return, we we can offer you:
- Competitive monthly salary
- 13th month bonus
- Performance bonus
- 20 days annual leave
- Ongoing professional development
- Hybrid Working arrangements
