About Us
Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.
This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.
Key Responsibilities
- Handle a high volume of inbound calls efficiently and professionally.
- Respond to customer feedback and inquiries with a friendly and proactive approach.
- Deliver exceptional, timely support to our clients by maintaining a high standard of service.
- Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
- Enter and update customer information in the system to maintain accurate records.
- Uphold strict customer data privacy policies.
- Adaptability to various ad hoc tasks as needed.
Qualifications
- Candidates must possess at least a Malaysian Certificate of Education (SPM) or equivalent qualifications. Higher qualifications in related fields are an advantage.
- Good communication skills in Bahasa Malaysia and English are essential.
- Basic computer use, proficiency in using office software such as Microsoft Office, and the ability to operate in electronic customer systems are essential.
- Understanding the products or services offered by the company is important to provide accurate information to customers.
- Possess good interpersonal communication skills, empathy towards customers, and the ability to handle conflict situations patiently and politely.
WHY JOIN US
- Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
- Rest easy with our group term life coverage, providing you with security and assurance.
- Stay energized with meal credit that keep you fueled throughout the day.
- An in-house futsal court, badminton court, plus a gym for post-work workouts.
- A variety of fun-filled events and gatherings to unwind.
- Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
