Job Title: Customer Service Support (Mandarin/ Cantonese)- Social media
Company: Teleperformance
Location: Penang
Language Requirement: Mandarin (Native)
Salary: Up to RM 4,500 (including language allowance)
Start Date: October & November
Shift: Rotational 24/7 (5 days on, 2 days off)
Experience/Industry Preference: Hotel Management, Education, Banking
Job Summary
Provide customer service support for SG Reservation clients, assisting with inquiries and reservations in Mandarin.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Assist clients with reservations, bookings, and related queries.
- Maintain accurate records of interactions and transactions.
- Ensure compliance with company policies and service standards.
- Escalate and resolve issues as needed to maintain high customer satisfaction.
