Customer Service Representative- English

Job Responsibilities

• Provide professional customer support via phone, email, and chat.
• Assist customers with inquiries, account-related issues, and service support.
• Build and maintain positive relationships with customers to ensure customer satisfaction.
• Handle and resolve customer complaints in a timely and professional manner.
• Follow up with customers to ensure issues are fully resolved.
• Maintain accurate customer records and update information in the system.
• Work closely with internal teams to improve customer experience and service quality.
• Ensure service level agreements (SLA) and quality standards are met.

Job Requirements

• Minimum SPM, Diploma, or Bachelor's Degree in any field.
• Good command of English, both spoken and written.
• Fresh graduates are encouraged to apply.
• Customer service experience will be an added advantage.
• Able to work on rotational shifts, including weekends and public holidays.
• Strong communication and interpersonal skills.
• Basic computer literacy and ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.