Customer service representative: English speaker

Description

We are seeking a motivated and enthusiastic Customer Service Representative to join our team in Southeast Asia. The ideal candidate will be an English speaker with a passion for providing top-notch customer support. This role is suitable for individuals with 0-4 years of experience who are eager to learn and grow in a dynamic environment.

Responsibilities

• Provide exceptional customer service and support via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product information, order processing, and troubleshooting issues.
• Collaborate with team members to improve customer service processes and enhance overall customer experience.

Skills and Qualifications

• Fluent in English, both spoken and written; proficiency in additional languages is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficient in using customer service software and tools.
• Basic computer skills, including knowledge of Microsoft Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.