Location: Penang, Malaysia
Job Type: Full-time
Language Requirement: Good English
Industry: Customer Support / BPO
Shift: Follow US Shift (including weekends/public holidays, if required)
Compensation: Competitive Salary + Language Allowance + Health Benefits
Key Responsibilities
- Handle customer inquiries via voice, email, and chat in English
- Provide accurate information, guidance, and follow-up on patient cases and service requests
- Ensure timely resolution of queries while maintaining high customer satisfaction
- Document interactions in CRM systems accurately and thoroughly
- Coordinate with internal teams and escalate cases when necessary
Requirements
- Fluent in English
- Good English communication skills (for internal communication and training)
- Previous experience in call center, or customer service is a plus
- Excellent communication and interpersonal skills
- Willingness to work on night shifts, including weekends and public holidays
- Currently based in Malaysia or open to relocating in Malaysia
What We Offer:
- Competitive base salary + allowances
- Opportunity to work from home for the first 6 months.
- Competitive salary and benefits package.
- Professional training and career growth opportunities.
- A diverse and inclusive workplace with supportive team culture.
- Career growth opportunities in a reputable international company
