Customer Service Representative(Japanese)

Project: Travel

Market: Japan

Position: Advisor I-Customer Service

Location: Cyberajaya

Jobscope:

Handle Voice Operation and also chats and email.

Working Days/Hours: 5 days work and 2 days off per week.

7AM-2AM Rotational Shift (Multiple shift timing)

9 hours per shift (including 1 hour break)

Requirements:

•B2 English

•Fluent in reading and typing in Japanese and English, Natives & Non Natives(jlpt) are welcome

•minimum 6 months BPO CS experience

•ONLY open to local Malaysia

JOB DESCRIPTION:

Respond to customer inquiries via chat ,email and call, providing product information and guidance as needed

Resolve customer complaints and issues efficiently and effectively

Escalate complex problems to the appropriate department or personnel

Record and document customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken

Follow up on customer interactions when necessary

Recognize, document, and alert the management team of trends in customer calls

Meet chat quotas and quality standards set by the organization

Maintain up-to-date knowledge of the company's products, services, and customer service policies