The Customer Service Representative (Japanese Speaker) will serve as the first point of contact, supporting members with inquiries and providing exceptional customer service. This role is essential in ensuring member satisfaction in the healthcare industry through effective communication and problem-solving.
Client Details
The organization is a leading player in the healthcare and wellness industry, recognized for its commitment to delivering high-quality products and services while fostering innovation. With a strong presence in the market, it values excellence in customer care and actively supports the professional growth and development of its employees.
Description
- Respond to member inquiries via phone promptly and professionally.
- Provide accurate and detailed information about services and policies.
- Resolve member issues effectively by coordinating with internal teams when necessary.
- Maintain accurate records of all interactions in the company's system.
- Identify and escalate complex issues to the appropriate department for resolution.
- Support members in navigating the company's services and resources.
- Ensure compliance with company policies and industry regulations during all interactions.
- Contribute to improving service processes by providing feedback and suggestions.
Profile
A Successful Customer Service Representative (Japanese Speaker) Should Have
- Candidates with 1-2 years of experience in customer service is preffered. Candidates without prior experience are also encouraged to apply.
- Excellent verbal and written communication skills in English, with proficiency in English and Japanese (min JLPT N2)
- Proven ability to handle inquiries and resolve issues professionally.
- Strong attention to detail and ability to maintain accurate records.
- Adaptability to work in a fast-paced environment with a focus on member satisfaction.
- Familiarity with CRM tools or similar systems is a plus.
Job Offer
- Competitive salary range with language allowance
- Permanent position with opportunities for career growth.
- Comprehensive training to support professional development.
- Inclusive and supportive work environment within the healthcare industry.
- Attractive leave policies and additional benefits for employees.
This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the health and wellness industry!
To apply online please click the Apply button below. For a confidential discussion about this role please contact Yin Ern Ngo +60323024029.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.
