Location- Kuala Lumpur /Cyberjaya
Position- Customer Support
Language- Korean (Read & Write)
Shift details: 8 working hours + 1 hour meal break
Working days: 5 working days and 2 off days in a week
Rotational working shift, including Night Shift
Qualifications
- Excellent communication skills in English and language required;
- Excellent commercial understanding;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Experienced with Customer Care, internet and hotel industry;
- Available for changes in shift schedule on a monthly rotation schedule or as business needs require
Responsibilities
- Handle pre and post reservation inquiries by phone, e-mail and fax;
- Handle customer requests by phone and e-mail;
- Modify, change and/or cancel existing reservations;
- Make outbound calls to hotels/guests to arrangement special requests;
- Act as liaison between guest and hotel to resolve complaints;
- Manage relationships with hotels by providing high levels of customer service and account management support.
