Customer Service Representative

Position: Customer Service Advisor

Location: KL Sentral, Malaysia

Language: Mandarin / Cantonese

Salary: RM4500 (Basic)+ KPI: Up to 350RM

Working Hour: 5 days in a week

No midnight shift. Max shift timings would be till 11 PM

Job Description:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

- Maintain basic knowledge of client products and/or services.

- Prepare complete and accurate work including appropriately notating accounts as required

- Track, document and retrieve information in call tracking database.

Eligibility-

-Diploma or Bachelor's Degree in any field

-Minimum 1 year Experience in customer service, outbound calls, emails and live chats.

-Knowledge in social media platforms