About the Role
We are looking for a Mandarin-speaking Customer Service Representative to join our team in Kuala Lumpur. You will assist customers, handle enquiries, resolve issues, and deliver a professional customer experience in both Mandarin and English.
Responsibilities
- Handle customer enquiries via phone, email, and other communication channels.
- Provide accurate information and professional assistance to customers.
- Resolve customer issues and complaints efficiently.
- Follow up on customer requests and ensure timely resolution.
- Maintain accurate records of customer interactions and cases.
- Escalate complex issues to the relevant teams when required.
- Follow company policies, procedures, and service standards.
- Collaborate with internal teams to ensure a smooth customer experience.
- Meet assigned customer service and performance KPIs.
Qualifications
- Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.
- English proficiency: B1 or above – able to understand and communicate effectively in English.
- SPM qualification or above.
- Customer Service or BPO experience is preferred.
Required Skills
- Strong communication and interpersonal skills.
- Good problem-solving and customer-handling skills.
- Comfortable working in a fast-paced customer service environment.
- Stable employment history is preferred.
- Able to commit to Monday–Friday, 9:00 AM–6:00 PM.
Pay range and compensation package
Salary: RM4,000–RM4,200 Basic + RM300 Language Allowance
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
