Hi,
Hope you are doing well!!
Position: Customer Support
Work Location: work from home
Rotational shifts
Mandarin language
Project: EGaming/ betting
Key Responsibilities:
- Response and follow up to customer inquiries through live chat and email.
- Provide product information to customers.
- Gather customer feedback and provide suggestions on improving customer service process and experience to superior.
- Maintain a positive, responsible, empathetic and professional attitude to manage customer satisfaction.
Requirements:
Must haves:
- SPM level or above. Trilingual in English, Chinese and Malay (verbal, written & read).
- Minimum 1 years working experiences in any customer service role.
- High stress tolerance and problem-solving skills.
- Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work
