Customer Service Representative Mandarin Speaker

Job Title: Reservation Agent (Mandarin Speaker)

Location: George Town, Penang, Malaysia

Working Arrangement: Onsite

Employment Type: Full-time

Job Overview

We are looking for a Mandarin-speaking Reservation Agent to join our customer support team in George Town, Penang. In this role, you will assist customers with accommodation reservations, booking inquiries, and general travel-related support through phone, email, and chat.

If you enjoy helping people, solving problems, and working in a fast-paced environment, this role could be a great fit for you.

Key Responsibilities

• Handle customer inquiries related to accommodation reservations and booking services.
• Assist customers with new bookings, modifications, cancellations, and general reservation requests.
• Provide accurate information regarding listings, availability, pricing, and policies.
• Resolve customer issues professionally and ensure a positive customer experience.
• Maintain clear documentation of customer interactions in the system.
• Follow company procedures and service standards to ensure quality support.
• Collaborate with internal teams when necessary to resolve complex cases.

Requirements

• Fluent in Mandarin and English (spoken and written).
• Minimum SPM / Diploma / Degree in any field.
• Previous experience in customer service, hospitality, reservation, or contact center is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working in a fast-paced and customer-focused environment.
• Willing to work onsite in George Town, Penang.
• Willing to work rotational shifts, weekends, and public holidays if required.