Job Summary:
We are looking for a Mandarin-speaking Customer Service Executive to join our team. The ideal candidate is customer-oriented, proactive, and able to handle inquiries in a fast-paced environment.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat
- Provide accurate information and troubleshooting support
- Escalate complex issues to the relevant teams when necessary.
- Ensure excellent customer experience by following up on cases promptly.
- Maintain accurate documentation of customer interactions in the system.
- Work closely with internal teams to resolve issues efficiently.
Requirements:
- Good command of English and Mandarin
- Familiarity with digital payment, fintech, or e-wallet solutions is an added advantage.
- Strong problem-solving skills and attention to detail
