Customer Service Representative (Mandarin Speaking)

Guide Users Through Fast-Moving Fintech Services With Clarity and Accuracy

Support users as they navigate secure online transactions, account verification, and platform features within a rapidly expanding financial technology landscape. Your Mandarin fluency ensures customers receive clear, culturally attuned assistance that strengthens trust and reduces uncertainty. This setting celebrates patience, analytical insight, and steady communication-qualities essential for delivering dependable service in digital finance.

Job Description

As a Customer Service Representative, you'll support customers across global markets, handling inquiries, troubleshooting issues, and ensuring exceptional service at every touchpoint. Your bilingual expertise will help bridge communication gaps, delivering seamless experiences in both English and Mandarin.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Remote/Work From Home (Malaysia)

Exciting Perks Await!

• Remote/work-from-home arrangement
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• Minimum 1 year of customer service experience, preferably in a call center environment
• Hands-on experience in live chat and email support (highly preferred)
• High school diploma or equivalent
• Proficient in English (spoken and written)
• Native-level Chinese communication skills for high-quality customer interactions

Your Daily Tasks

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related issues, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated concerns
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while supporting the success of the customer service team

About the Client

Our client is a leading provider of financial solutions built for the modern digital age. With deep expertise in fintech and cryptocurrency services, they specialize in delivering seamless, secure, and customer-first financial experiences. Their commitment to efficiency and innovation continues to empower individuals and businesses to navigate the evolving world of digital finance with confidence.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Our organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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