Customer Service Representative (Mandarin Speaking)

Support Digital Finance Customers Through High-Impact Service

The Customer Service Representative (Mandarin Speaking) plays a vital role in delivering trusted customer support within the fast-evolving financial services and cryptocurrency industry. This opportunity offers long-term career growth with Emapta, empowering high-performing professionals to support global customers while building expertise in digital finance within a flexible work-from-home environment.

Snapshot

• Employment Type: Full time
• Shift: Shifting schedule
• Work Setup: Work from home

Benefits

• Work from home arrangement
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Qualifications

• Minimum 1 year of customer service experience
• High school diploma or equivalent
• Proficiency in English, both spoken and written
• Native-level Mandarin communication skills

Responsibilities

• Respond promptly and effectively to customer inquiries via email, live chat, and phone
• Assist customers with account-related concerns, technical troubleshooting, and product inquiries
• Provide accurate guidance on cryptocurrency trading, security measures, and account management
• Collaborate with internal teams to resolve escalated issues
• Maintain detailed documentation of customer interactions and follow service protocols
• Exceed performance targets while contributing to overall team success

About the Client

Our client is a trusted financial services provider specializing in innovative solutions for the digital economy. The company focuses on delivering seamless customer support and account management within the cryptocurrency and fintech industry. With a commitment to efficiency and customer satisfaction, they continue to help clients worldwide confidently navigate modern financial services.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Malaysia: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!