Customer Service Representative – Mandarin Support (Email, Chat & Phone)

Job Title: Customer Service Representative Mandarin Support (Email, Chat & Phone)

Location: G Tower, near Ampang Park Station, Kuala Lumpur

Company: TP Malaysia

Salary: Up to RM6,000

Work Type: Full-time | Willing to work on assigned shifts

Job Overview:

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative supporting Mandarin-speaking customers. You will be responsible for handling customer inquiries via email, chat, and phone, ensuring a smooth and professional customer experience.

Key Responsibilities:

• Respond to customer inquiries through email, live chat, and phone in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Troubleshoot and resolve customer concerns effectively and efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document and track interactions using internal systems.
• Collaborate with other team members and departments to escalate and resolve issues.

Requirements:

• Proficient in Mandarin (spoken and written) and English.
• Strong communication and problem-solving skills.
• Previous customer service experience is an advantage but not mandatory.
• Able to work on a rotational shift schedule, including weekends and public holidays.
• Must be willing to work on-site at G Tower, Kuala Lumpur (near Ampang Park LRT Station).

What We Offer:

• Salary up to RM6,000, depending on experience and language proficiency.
• Career growth opportunities within a global organization.
• Visa and relocation assistance available for qualified candidates (if applicable).
• A vibrant and inclusive workplace culture.