Serve as the frontline ambassador delivering premium customer service for both Malaysia and Singapore customers.
Handle walk-in enquiries and servicing requests related to cross-border cards, accounts and banking services.
Achieve First-Visit Resolution by resolving customer issues promptly and efficiently.
Support cross-border banking experiences, including Singapore card servicing within Malaysia regulatory framework.
Ensure operational accuracy and compliance, including proper documentation and onboarding procedures.
Promote relevant banking products and solutions to enhance customer engagement and revenue opportunities.
Provide feedback on customer insights to help improve service processes and customer journeys.
Job Requirements
Fresh graduates or minimum 2 years experience in customer service or banking environment
Strong service mindset with commitment to delivering excellent customer experience
Good communication and interpersonal skills with a pleasant and professional personality
Ability to handle customer enquiries and complaints calmly and effectively
Good time management and multitasking capabilities in a fast-paced environment
Proficiency in English and Bahasa Malaysia. Mandarin proficiency is preferred and added advantage to support Mandarin speaking customers visiting the Customer Hub
Comfortable working shift cycles and weekend schedules in a customer-facing environment
