Customer Service Representative

Position- Chat Support

Language-Mandarin

Location- Malaysia

Shift timing- 5 days working , Rotational Shift

Experience- Min 6 months CS experience

CSS's General Role:

CSS represents the brand, the culture, and values of our clients

How you convey will be how our client is perceived by the customers

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Handle customer's concerns positively and professionally

Interact, support, receive feedback/issue report with or for customers

Main Requirements:

Core Competencies & Proficiency Levels

Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language

Ability to multitask, detailed oriented and possess good problem-solving skills

Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

Passionate in helping to resolve customer issues / queries and complaint handling

A team player who thrives in a fast paced, dynamic environment

A self-starter who can work independently and under minimal supervision

Able to determine the problem/sentiment of each interaction and responds professionally

Communicating with customer through all channel (phone, social media, digital, chat, etc