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Contract for 6 months renewable based on performance & business requirements.
PH: US Public Holidays
Working hours:8pm/9pm 5am/6am MYT
Degree or equivalent
Experience in Customer Service environment
Excellent written and spoken English
Ability to empathize and remain professional during all interactions
Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.
DUTIES & RESPONSIBILITIES:
To assist the candidate with all aspects of the testing process from registration to test delivery.
To interface between candidates, clients and test sites in a professional and efficient manner.
Achieve and maintain all key quality and productivity metrics.
Escalate unresolved candidate grievances to designated departments for further investigation.
To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
To ensure excellent reliability with minimal unplanned absences as per company guidelines.
To attend required training to continually learn knowledge of practices, procedures, policies and clients.
To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Manager.
To meet agreed objectives enabling the corporate objectives to be achieved.
Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.
Abhidi, a top-tier, full-service IT partner, is dedicated to collaborating with industry leaders across a spectrum of sectors, including Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy, Utilities, and more. Our core mission is to facilitate organizations in optimizing their operational efficiency by taking the responsibility for their hiring prerequisites. We excel at placing skilled IT professionals strategically to meet our clients' staffing needs in the APAC region. Our unwavering commitment is to consistently deliver on commitments and exceed client’s expectations by addressing organizations' business-specific needs using our superior technical expertise and world-class infrastructure.
Moreover, we take pride in helping our candidates achieve their dreams of landing highly desired IT roles. Whether guiding seasoned experts to enticing opportunities in APAC nations or offering comprehensive relocation support, we are steadfast in our commitment. Abhidi Solution is resolute in its ambition to be the preferred destination for top-tier IT talent, seamlessly enabling their integration into leading IT organizations.
Forge a partnership with Abhidi, where we empower both organizations and individuals to unlock their fullest potential in the ever-evolving IT realm.
Job ID: 144110347
