Customer Service Representative (Non-Voice) – Cantonese Speaker - Based in Penang

Hiring company: TP Malaysia

Client : Insurance project

Position: Customer Success Specialist (English & Cantonese speaking)

Location : Livingston tower, George Town, Penang, Malaysia

Job Details : Non-voice Customer service - data entry, backend work, processor

Operating hour : Monday to Friday, 8:30a.m. to 5:30p.m.

Salary : Basic RM 3,500 + Language allowance RM 300

Join Date: 1 June 2026

Overview

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (Non-Voice) Cantonese Speaking to support an established insurance client. This role primarily involves handling customer inquiries via written channels (email, chat, and back-end processing), ensuring accurate and timely resolution while maintaining high service standards.

Qualifications

Requirements:

Language:

Fluent in Cantonese (read & write) – mandatory

Good command of English

Education & Experience:

Fresh graduates are encouraged to apply

Customer service or internship experience is an added advantage

Skills:

Strong written communication skills

Good problem-solving and analytical abilities

Attention to detail and accuracy

Ability to multitask and manage time effectively

Other Requirements:

Willing to work on-site in George Town, Penang

Willing to work rotational shifts, including weekends and public holidays

Responsibilities

Key Responsibilities:

Handle customer inquiries via email, live chat, and internal systems (non-voice channels)

Provide accurate information regarding insurance policies, claims, and account-related matters

Process customer requests, updates, and documentation with high attention to detail

Ensure all responses meet quality, compliance, and SLA requirements

Liaise with internal teams to resolve complex cases efficiently

Maintain proper documentation of all customer interactions in the system