Customer Service Representative

Description

We are seeking a dedicated Customer Service Representative to join our team in Southeast Asia. The ideal candidate will have 1-3 years of experience in customer service, bringing a passion for helping customers and a commitment to providing high-quality service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively while maintaining a positive experience.
• Document customer interactions and maintain records in the company database.
• Collaborate with team members to improve customer service processes and workflows.

Skills and Qualifications

• 1-3 years of experience in a customer service role or similar position.
• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Ability to work independently as well as part of a team.