Customer Service Representative

1. CORE RESPONSIBILITY :

• Order relatedGood communication with sales team /Customers to make sure orders are received correctly .
• Work as Oracle OM user to accurately and timely issue SO in Oracle system and follow up the production schedule with local supporting dept to fulfill customer demand.
• For local produce items , work closely with logistic team to arrange shipment and fix any issue if accured. Handle in-land logistic including all affairs in the port such as customs clearance, and transportation to warehouse and to customers.
• For import items , work with US/ China team closely to monitor physical status and offer related CI/PL for shipping . Close sales order timely once Bill of Loading done .
• Sample order ship control .
• Issue invoice and post to customer side regularly.
• Inventory reviewReview related inventory report and monitor slob consumption .
• Sales data support for sales teamCollect sales data and work closely with sales to achieve monthly sales goal.
• Resolve customer claimsKey customer claim into discovery system within 2 working hours, and arrange exchange per related leaders approval.Follow up open claims until case closed.

Other tasks assigned by line manager

1. EDUCATION BACKGROUND REQUIREMENTS:
2. Required:

• Diploma from 2 year college or Bachelor degree, major in business or chemistry are preferred

1. Preferred: Chemical industry or business major are preferred.

1. KNOWLEDGE & EXPERIENCE:
2. Required:

• Have strong interpersonal and communication skills, both with external and internal relevant department.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.

1. Preferred:

• have experience in a customer service or help desk capacity preferred. Experience with international trading/ supply chain role will be a plus.

1. PHYSICAL REQUIREMENTS (Please list bellows if there is any):

1. TECHNICAL/SKILL REQUIREMENTS:
2. Required:

• Fluent in oral and written English, and skillful in MS office (Words, Excel and Power Point)
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong detail orientation and communication/listening skills.