Customer Service Representative

Job Description :

Work Schedule

Environmental Conditions

When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

About Us

At Thermo Fisher Scientific, our goal is to empower our clients to improve global health, cleanliness, and safety. We are guided by our fundamental principles - Honesty, Dedication, Creativity, and Engagement. Our staff consists of top-tier experts committed to creating a positive impact through embracing eco-friendly practices.

Come on board and become a member of a company dedicated to nurturing talent and recognizing accomplishments. If you resonate with our principles, we welcome you to evolve alongside us at Thermo Fisher Scientific!

For more information, please visit

Key Responsibilities:

• Act as the primary contact for customers, channel partners, and team members via phone, email, and meetings. Provide proactive communication on changes or delays and offer alternate solutions.
• Efficiently respond to customer inquiries regarding quotations, orders, product availability, pricing, delivery, billing, returns/replacements, and other documentation.
• Drive the Order to Cash process, including order creation, status updates, purchase order processing, payment handling, and shipping coordination.
• Collaborate across borders and time zones with various global internal and external customers.
• Additional tasks, duties, and projects as assigned.

Required and/or Preferred Qualifications from you:

• Diploma in Logistics/Supply Chain/Life Science or a relevant field.
• 2+ years of experience in a Customer Service role.
• Customer-centric approach with excellent phone and email etiquette.
• Proficiency in ERP systems like SAP, E1 (Oracle), and MS Office preferred.
• Knowledge of international trading.
• Proficient in spoken and written English additional languages such as Mandarin, Bahasa Indonesian, Thai, or Vietnamese are a plus.
• Strong listening and problem-solving skills.

Proficiencies:

• Ability to operate effectively in a fast-paced, multi-tasking environment.
• Focus on anticipating and meeting the needs of customers. Manage the customer experience and consistently deliver on commitments.
• Accuracy in all functions of this role.
• Passionately curious, questioning assumptions and exploring new angles.
• Resilient and adaptable, eager to take on challenges and solve them successfully.