Understand UPS service, product, systems and procedure
Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
Update the pick up arrangement, UPS supply request and tracking follow up.
Identify and record customer concern or issues
Recommend solutions to service concerns to management
And any other duties assigned from time to time
Requirements
Candidates with SPM/STPM must have minimum 1 year call centre experience.
Candidates with Diploma, College degree with experience is highly desirable but not necessary.
Candidates must have a minimum credit in English in SPM.
Typing speed at >30 wpm.
Good command of written and spoken English.
Candidates must be computer literate.
Candidates do not mind commuting to work in Bukit Jelutong.
Candidates are aligned with UPS culture and value proposition.
Candidate aspires to build at least a short term (3 years) career with UPS.
Candidates are able to articulate why this job would be a good fit.
Patient and pleasant personality.
Good telephone etiquette.
Problem solving skills.
Willing to work shifts from Mon-Sat and understands the need to balance between work and personal life.
