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Key Responsibilities
* Provide customer support via chat, email, instant messaging, and phone.
* Troubleshoot and resolve issues with a focus on customer satisfaction.
* Handle inbound and outbound calls, offering solutions and optimization advice.
* Promote advertising solutions aligned with platform guidelines and policies.
* Engage in multi-channel interactions daily (calls, emails, messages).
* Identify and encourage high-value leads to increase ad investment.
Requirements:
* Background or strong interest in customer service, sales, retention, or marketing.
* Good in the English language
* Good understanding of social media platforms and features
* Comfortable using Microsoft and Google applications.
* Training will be provided.
* Minimum qualification: college diploma/degree in any field
Diploma, Bachelors/ Degree
Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.
Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.
Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.
Job ID: 150472119
We don’t charge any money for job offers
